How this website handles your information.

Information collected

When you use this website, Rapha Lumina Web Studio may collect information that you submit directly. This can include your name, email address, phone number, business name, project details, testimonial content, and any files you choose to upload through the forms on the site.

The website may also collect technical usage information through standard website tools, such as page visits, referral sources, advertising interactions, and basic browser or device information.

How the information is used

Information submitted through the website is used to respond to enquiries, review project briefs, prepare quotes, communicate about website or digital tool services, and manage follow-up discussions. If you submit a testimonial, that information may also be reviewed for possible publication, but only where permission has been given.

Rapha Lumina may also use website interaction data to understand which pages or advertising campaigns are generating interest, so the website and marketing can be improved over time.

Files and attachments

If you upload a file through the website, such as a logo or project-related document, the file is used only for the purpose of reviewing your enquiry or working with your submitted brief. Files are not uploaded for public display through the enquiry forms.

Please avoid uploading sensitive personal information unless it is genuinely necessary for the project discussion.

Google tags and advertising measurement

This website uses Google tags to measure actions such as lead form submissions, contact clicks, and call clicks. These tools help Rapha Lumina understand whether advertising is producing useful enquiries.

Google may use cookies or similar technologies to support advertising measurement and campaign reporting. If you interact with ads or tracked contact actions on the website, that interaction may be recorded for campaign performance reporting.

Third-party services

The website may rely on third-party tools or service providers to process enquiries, store submitted information, host the site, deliver files, or measure advertising performance. These may include services used for website hosting, form handling, email delivery, analytics, advertising, or cloud infrastructure.

Where third-party services are used, the information you submit may be processed through those systems to allow the website to function properly.

How long information is kept

Enquiry information may be kept for as long as reasonably necessary to respond to your request, manage a project discussion, maintain business records, or handle follow-up communication. If a project moves forward, relevant information may be kept as part of ongoing service communication or administrative records.

Your choices

You can choose not to submit a form, not to upload a file, or to contact Rapha Lumina directly by email instead. If you would like to ask what information has been received from you, or you want to request correction or deletion of information submitted through the site, you can make that request by email.

Contact

For privacy-related questions, contact support@raphalumina.com. General project enquiries can also be made through the contact page.